Delegate, Focus, and GROW Your Business

Featured Weekend Reading (10/8/10)

Fall festivals, pumpkin carvings and Halloween costume shopping takes over our time as we move forward through October. Setting up fall displays in retail locations and businesses becomes a festivity in itself. Even if you work from home, adding a fall wreath to your office space adds a pop of color to capture the beauty of the changing leaves.

With holidays ahead of us, we strive forward in our business plans. Consider taking a moment to read these great finds during your relaxing weekend. Learning one or two new things each day stimulates your brain.

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Conferences, Events, Presentations…Oh My!

Does the thought of planning for a conference or event or even just a short presentation truly frighten you? You don’t need to let the prospect of preparing for such things paralyze you into inaction. Your virtual assistant can be the Rolaids and relieve you of this stress!

So you have an upcoming conference or event. The first thing you need to do is contact your virtual assistant and let her know what is in the works. If you don’t have any concrete ideas of what you want, then begin with a brainstorming session. Once you have some cohesive thoughts on paper, then establish a timeline of when you need each item completed. Be sure and establish a budget if necessary.

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October 7th, 2010 by Team CVA | No Comments »

Let Your Virtual Assistant Handle Customer Service!

The phone is ringing off the hook; the steady onslaught of emails is making “inbox zero” seem as attainable as that pot of gold at the end of the rainbow. You pride yourself in your customer service but lately it’s beginning to suffer. What to do?

You need to turn the customer service reins over to your virtual assistant. You can do this by creating a work flow of what customer service related tasks can be turned over to your virtual assistant. Here are some ideas to inspire you.

1. Email Management: You can have your virtual assistant either manage the email account you have set up specifically for customer support or you can filter your emails so that all support related emails go directly to your virtual assistant’s inbox. You can train your virtual assistant to be able to respond to support issues and flag which ones need your attention. If you have your email through Google Apps, you can even create “canned responses” for those repetitive queries that come in that have a standard reply.

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October 5th, 2010 by Team CVA | No Comments »

Featured Weekend Reading (10/1/10)

Look Through Fall

Ah, fall is in the air! Depending on where you are around the globe, you see autumn leaves turning yellow and soon orange and red. The wind is picking up and the air is cool in the morning. Although it is light jacket weather, you might go to the nearby store and buy those nice smelling candles. It’s that time of year for the ones that smell like apple pie and pumpkin spice. If you find yourself getting prepared for fall festivities this weekend while welcoming the month of October, check out these great reads this weekend.

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