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4 Easy Tips for Effective E-mail Communication

Email is a vital communication hub of nearly every business, especially for those that operate fully online. You may be communicating with your entire audience via email only through a helpdesk type of system. Or perhaps you have diverse employees or consultants scattered across the country or even the globe. Even if you just use email to communicate a few vital bits of information, effective communication can go a long way in getting good results. Email, therefore, is a very important way to stay in tuned with both your clientele and those that contribute to your team.

Offer a Concise and Complete Subject Line

Oftentimes, when sending an email, the importance of the importance of the subject line is overlooked. Although you don’t want long, convoluted subject line, it’s important to make sure that it’s relevant to the content of the email. If it’s an urgent message, or has an important date/deadline, make sure to reference it in your subject line. Avoid vague subject lines that would not inform the recipient, especially in cases where there are multiple participants in an email conversation.

One Point per E-mail

Sending a bulleted update after an important phone call is one thing, but for relative ease and regular communication, it is always a good idea to send separate emails for different issues and tasks. By keeping emails separate in this manner, one can more easily organize their inbox. Emails can be sorted into different categories; by task, importance, due dates, etc. If you are sending or receiving phone calls or messages, be sure to stick with one call or request for call per email. These can get buried and easily overlooked.

Be specific about desired response

Tell the recipient what it is exactly you are looking for. Be sure to include pertinent information such as key dates or numbers. If you require confirmation, via email or call, make it clear that you are expecting a response via email or phone. Also, be sure that you have provided your recipient with all your contact information. You may have sent your numbers in a previous email, but if you send an email asking for a phone call, it’s best to include it again.

EOM Subject Lines

There are times, which you have a really short message to pass on. When this occurs use the EOM (End of Message) in your subject line to indicate to the reader, that they don’t have to open the email. An example subject line would be: 10/13/2011 PTO meeting moved to 6pm EOM. In the previous example, the recipient has all the pertinent information without even having to open the email.

Hopefully using some of these email tips can help make your business email correspondence more effective and productive every working day.


Posted on September 12th, 2011 by Team CVA

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