Delegate, Focus, and GROW Your Business

Need Help? “Who Ya Gonna Call?”

questions and concerns

… The Client Advocate Team! Unlike the song, you don’t need to consult your local yellow pages for the nearest ghost-buster. Help, with any questions, concerns or problems, is available to all our clients through the Client Advocate Team.

Whether it’s an account-related question, a concern about working with your VA or an unexpected bump in the road, the Client Advocate Team is ready to assist. We always use due diligence to provide accurate information, to ease your concerns and facilitate a solid working relationship. We believe in and are committed to the CVA 100% service guarantee, which ensures that you are completely satisfied or we will work relentlessly to make it right.

Here’s one instance that was clearly outside of the norm. It was well past our normal working hours on a Friday evening, when I received a voice mail notification. The message turned out to be a frantic call from a client who was doing a product launch that evening.  She was unable to reach her VA, and there were several items uncompleted for her product launch, which was scheduled to start in less than two hours!

Immediately I called the client back, and assured her that we would do everything possible to see her product launch went off without a hitch. While I had her on the phone, I gathered information like, which programs were being used, what portion of the task list had yet to be done, and was there anything about this launch that differed from past product launches.

With information in hand, I got to work. But I soon realized that although I was somewhat familiar with the programs she was using, I wasn’t familiar enough to complete the task list properly. Fortunately, the client’s back-up VA just happened to be online. Together we were able get the remaining tasks completed, test the links, purchase buttons and the subsequent emails, all well before the product launch was scheduled to start.

When I called the client to let her know that everything was completed, tested and ready to go, she couldn’t thank me enough. As it turned out her VA had, in fact, sent several messages to let the client know that she would be back that evening in plenty of time to finish the tasks. However, the VA returned to work only to discover that her Internet service was down.

Internet service disruption is just one of many unforeseen issues that can occur to make your business jump the rails. Just know the CVA Client Advocate Team is always at the ready to help with any questions, concerns or problems you may have. So who ya’ gonna call? Call us!

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Posted on June 19th, 2013 by Client Advocate Team

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