Delegate, Focus, and GROW Your Business

Business Trip Planning: Tips from a Virtual Assistant

Getting ready for any trip can be daunting, but a business trip requires a little more effort.  On top of the normal stresses of travelling, your mind also needs to stay focused on business. Sometimes the difference between a stressful trip or a pleasant one is the planning. Use this checklist to ensure your travels go smoothly—and you just might get to spend an extra day relaxing!

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Top 5 Customer Service Qualities

Customer service advisors, whether customer facing or via telephone or digital methods of communication, are at the front line of any business. Customers remember bad customer service and will do more to share a negative interaction they have experienced with a business. Any customer service agent will tell you that they receive more calls lambasting the business than leveling praise. It’s a cognitive bias, which businesses are still trying to understand and address. However, one way to minimize bad customer feedback is to instill customer service qualities which promote and humanize your business.

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