Delegate, Focus, and GROW Your Business

What Qualities Make an Excellent Virtual Assistant?

With the availability of Virtual Assistants on the rise, it can be difficult to choose exactly which one is right for you. A good virtual assistant can take hours off your working week and help you to run a more efficient business. If you are considering hiring a Virtual Assistant to help you manage your workload, here are a few important qualities to consider.

Reliability and Accessibility

One of the most crucial properties a virtual assistant can possess is being both reliable and accessible. You need to be able to rely on them to complete the tasks you assign them as requested within a given time-frame. You also need to ensure that you can reach them when needed in case of any emergencies or jobs that require a fast response.

Time Management and Organisational Skills

To provide effective assistance, you need to be exceptionally organised. An ability to handle multiple tasks at once in a timely manner is absolutely paramount. Virtual assistants often handle multiple clients so it is important they are able to manage their time effectively in order to provide an outstanding service to each client individually.

Good Communication Skills

As virtual assistants work remotely, it is vital they are able to communicate. They need to be able to receive and interpret instructions as well as being able to obtain clarification as soon as possible if needed. This particular skill is especially important if a virtual assistant is required to liaise with customers, suppliers or other business contacts on their clients behalf. You always want to be sure that a virtual assistant is able to uphold the public image you want your business to portray.


The last thing you want to be doing once you have delegated a task to an assistant is spend time answering unnecessary follow up questions. Whilst clarity is important to be able to fulfil a task to the required standard, it is important that an assistant is able to draw on their resourcefulness in order to function on their own when needed. You want the peace of mind that comes from being able to assign a task to someone and know it is in capable hands.


As virtual assistants handle a variety of clients, it is imperative that they are able to be flexible. All clients will have different requirements and ways of operating, so it is extremely important that a virtual assistant is able to adapt under pressure. They need to be willing to cater to the needs of multiple businesses and ensure that each client receives a tailor-made service that suits them.

Virtual assistants can be invaluable and good ones are worth their weight in gold. To be sure you find the right person for the job, consider the needs of your business and which qualities are most important to you. Be willing to look for someone who will go above and beyond to provide the best possible service assisting you in taking your business to the top!

photo credit:  Random Retail

Posted on December 28th, 2018 by Rachel Braam, Office Manager

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