Delegate, Focus, and GROW Your Business

How Virtualization & Automation Can Improve Customer Service

Nearly nine out of ten companies now see customer service as their primary basis for competition, a Gartner survey found. But for startup companies with a small staff and tight budget, fulfilling customers’ expectations for fast, personal attention can be challenging. Fortunately, virtualization and automation can help you leverage your resources to serve more customers than you could with your in-house staff, and without breaking your budget. Here are four ways virtualization and automation can help you implement an effective customer service strategy, boosting your customer satisfaction rate and your sales.

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4 Reasons for Moving Your Customer Service Center to the Cloud

Portrait of beautiful customer service representative

The traditional customer support center has moved to the cloud. In 2016, the cloud-based contact center market was valued at an estimated $5.4 billion, according to Markets and Markets. Over the next five years, this figure will grow to reach $15.7 billion by 2021.

Disaster recovery needs, demands for faster deployment and flexibility and compliance requirements are fueling this expansion. Here’s a look at some of the reasons why more companies are moving their customer service centers to the cloud and how your company can benefit from adopting a cloud-based contact center.

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How DraaS Can Protect Your SMB from Data Loss and Downtime

It engineer / technician maintain storage in data center. This enclosures is a SAN (storage area network) and servers.

Data loss is a serious risk facing small and medium-sized businesses. An estimated 64 percent of enterprises experience data loss or downtime, an EMC Corporation survey found. Even a small data loss can be expensive, with breaches involving 100 or fewer files costing between $18,120 and $35,730, according to a Verizon study.

Then there’s this unfortunate statistic: 4 out of 10 businesses don’t reopen after a disaster, and another 1 in 4 fold within a year, according to the Federal Emergency Management Agency. Despite these risks, 4 in 10 companies don’t have a disaster recovery plan. Here’s how you can keep your company’s data safe with today’s most effective disaster recovery tool: DRaaS.

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Website Management While Your Work

The World-Wide-Web.  A vast pool of knowledge that countless people dip their typing fingers into every day. Of course, everything on the internet is true, right?

Well, it may not all be true, but people are still out there looking for answers. Maybe their solution is you, but they can’t find you because you don’t have the time to update your website or keep your social media accounts active.

It’s OK though, because there are Virtual Assistants (VA) skilled in website management who can do that for you.

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Choosing the Right Podcast Equipment

Many think that starting a podcast will be a great expenditure; but this doesn’t have to be the case. Beginning a podcast project requires nothing more than a microphone, headphones, editing software, and a publishing medium. There are also other things that can be on the pricier side that will make your life much easier and your sound top notch. Here is a list of tools you will want when starting a podcast.

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Is Your Website Design Mobile Responsive?

Mobile Responsive Website Technology is a growing trend to provide internet users high-quality browsing experiences on mobile devices. Mobile responsive sites adapt their content and layout to fit any size screen. In effect, the site responds differently, depending on the mobile device being used. The distinct advantage of mobile responsive design is that users are not required to click again to access a mobile-friendly site. Often, that extra click is the cause of a potential user moving on to another site. In fact, Google officially recommends that site designers use Mobile Responsive technology to provide better browsing experiences for their users.

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