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ContemporaryVA Case Study: Solutions for Customer Service

PROBLEM: Entrepreneur “L.K.” sells products in a highly competitive niche. His customer service, broad product line, and search engine optimization resulted in rapid, unexpected growth and L.K. had a hard time keeping up.

  • Customer service excellence was important to L.K. and he needed to maintain or improve the level of customer service he provided, but simply did not have the time to do so. Specifically, he wanted to provide fast response and personal attention.
  • Adding one more challenge, L.K. held a full-time job, even though his start-up was also requiring full time attention, too! This was also hampering his ability to provide customer service.

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