Delegate, Focus, and GROW Your Business

Featured Weekend Reading (04/22/2011)

Easter Eggs

It’s finally here! That right people it’s finally Friday! I don’t know about the rest of you but I can pretty much sum the way this week has been up in a few letters. TGIF! We have all worked hard this week and now it is time to relax. Not only is it a weekend its Easter weekend as well.

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Featured Weekend Reading (03/11/2011)

Daffodils at Kew


Woo Hoo! Its finally Friday. It has been a long week eventful week but the weekend is finally here. We have all been working hard and now its time to kick back and relax.

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ContemporaryVA Case Study: Solutions for Customer Service

PROBLEM: Entrepreneur “L.K.” sells products in a highly competitive niche. His customer service, broad product line, and search engine optimization resulted in rapid, unexpected growth and L.K. had a hard time keeping up.

  • Customer service excellence was important to L.K. and he needed to maintain or improve the level of customer service he provided, but simply did not have the time to do so. Specifically, he wanted to provide fast response and personal attention.
  • Adding one more challenge, L.K. held a full-time job, even though his start-up was also requiring full time attention, too! This was also hampering his ability to provide customer service.

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